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When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. If you use an TUCASA Store return label, tracking details are automatically uploaded. If you’re using a non-TUCASA Store label, the seller may have added the number for you. If not, you should manually add tracking details to the return.

Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn’t packaged correctly, sellers may deduct from your refund to cover the loss in the item’s value.

If the item you received arrived damaged, doesn’t match the listing description, or if it’s the wrong item, you’re covered under the TUCASA Store Money Back Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.